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Happiness Guarantee

What is your Happiness Guarantee?
It’s Simple! If you purchased an item and you are not pleased with how the item has worn, simply give us a call at 1.888.355.ALMA and we’ll make it right!

  • Return your item, no questions asked within 30 days of your original ship date.
    We are happy to refund you the original price paid of the item and associated tax to your original form of payment or store credit. If you choose to be refunded to store credit within 30 days, we will provide you with $5.95 shipping and handling incentive to make the process that much easier.
  • After 30 days, but within 90 days of the original ship date, we are happy to assist you with any items that did not meet your expectations.
    Refunds to store credit are available for the original price paid and associated tax. Cash refunds are not available after 30 days. Replacements and exchanges are available for 90 days. Return your package via the carrier of your choice with return signature required. For your protection, you must insure the package for the value of the item enclosed.

Returns or exchanges are accepted on unworn items in resalable condition (excludes sale items, trunk show specials, display items, sample sales and business supplies, which are final sale). Items must be returned in the original packaging and accompanied with original proof of purchase. Items not in their original packaging are subject to a 15% restocking fee.

Gift Cards and Final Sale items can not be returned.

Additionally, enjoy complimentary:

  • Beautiful Gift-Ready Packaging
  • Free Standard Ground Shipping on $49+ orders
  • 30 Days: Love it or Return it!

 

Need to return something? Learn more

Learn more about our shipping policy